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Journal of Arts, Society, and Education Studies

Volume 4, 2022 - Issue 2

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Journal Article

AI in Customer Service: Enhancing Support and Satisfaction

by Mary Garcia 1,*
1
University of Limerick
*
Author to whom correspondence should be addressed.
JASES  2022 4(2):102; https://doi.org/10.xxxx/xxxxxx
Received: 25 April 2022 / Accepted: 25 May 2022 / Published Online: 25 June 2022
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Abstract

This paper explores the transformative role of artificial intelligence (AI) in customer service, focusing on how AI technologies are enhancing support and satisfaction for businesses and consumers. Through an analysis of case studies and industry insights, the study investigates how AI-driven solutions such as chatbots, virtual assistants, and sentiment analysis tools are reshaping various aspects of customer service, including inquiries handling, issue resolution, and feedback management. It discusses the potential benefits of AI in improving response times, reducing customer wait times, and enhancing overall service quality, while also addressing challenges related to AI implementation, customer data privacy, and human-AI interaction. Additionally, the paper examines the role of AI in enabling personalized and proactive customer service experiences, by analyzing customer preferences and behavior patterns in real-time. Furthermore, it discusses the importance of seamless integration with existing customer service channels, continuous training and improvement of AI models, and maintaining a human touch in customer interactions. The findings underscore the transformative power of AI in creating more efficient, responsive, and satisfying customer service experiences for businesses and consumers alike.

Keywords: Artificial Intelligence; Customer Service; Support; Satisfaction; Chatbots; Virtual Assistants; Sentiment Analysis; Personalization;
Copyright: © 2022 by Garcia. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) (Creative Commons Attribution 4.0 International License). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

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ACS Style
Garcia, M. AI in Customer Service: Enhancing Support and Satisfaction. Journal of Arts, Society, and Education Studies, 2022, 4, 102. doi:10.xxxx/xxxxxx
AMA Style
Garcia M. AI in Customer Service: Enhancing Support and Satisfaction. Journal of Arts, Society, and Education Studies; 2022, 4(2):102. doi:10.xxxx/xxxxxx
Chicago/Turabian Style
Garcia, Mary 2022. "AI in Customer Service: Enhancing Support and Satisfaction" Journal of Arts, Society, and Education Studies 4, no.2:102. doi:10.xxxx/xxxxxx

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References

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